TERMS & CONDITIONS

1. Order

  • All orders placed on this website are subject to acceptance in accordance to the terms & condition.
  • We do not offer direct access to the details of your purchase on this website. Therefore, it is recommended to print out the "proof of purchase" e-mail for your records. If you want to get detailed information about your previous purchases, please contact us.
  • With your command and control, you make an offer, the goods in the quoted price is subject to the terms and conditions.
 2. Shipping
  • We offer free delivery within India.
  • International orders have to bear taxes & import duties levied by their respective countries on order price at the time of delivery except U.S
  • As most of our products are made to order, your ordered goods will be shipped within 14 working days of the date we receive your order.
  • We strive to deliver the goods within schedule, but delays are sometimes inevitable due to unforeseen factors like force majeure etc.
  • Please note each and every product of ours are insured, hence your product is safely secured until it reaches your door step.
  • The risk of loss and damage of products becomes your responsibility from the date when the products are delivered to you by us.
  • You can contact us if you have any questions regarding your delivery issues at +91 9820588475 or email us at [email protected]
  • It is recommended by us that the delivery address mentioned in your order placed with us should not be passed on to third parties.
3. The acceptance of the order / payment
  • Perrian.com offers several methods to make payments for your order: Credit Card & Debit Card, Net Banking and cash on delivery.
  • No order will be shipped until we received your full payment except COD orders.
  • Prices are subject to change without prior notice & according to the market price of gold, silver, diamonds & other materials.
  • Goods are subject to availability. If we fail to deliver the goods for any reason, we will inform you so as soon as possible. A full refund will be given if you have already paid for the goods.
  • Title to all products purchased on this website is provided upon delivery of the products provided that we have received, processed, and made full payment of the products.
  • All prices including VAT (where applicable) at the appropriate current rates and shipping costs, unless expressly provided.
  • Perrian.com may in its discretion can refuse an order in such a case the money received by us will be deposited within 30 days to your nominated account.
  • You acknowledge that, in all cases, Perrian.com is not responsible to you for any losses, damages, expenses or other claims that you may incur.
  • You agree to indemnify against all costs and expenses incurred for the payments to us when payment is illegal.
4. Returns and Exchanges
  • We offer lifetime exchange policy on all products.If the product or diamonds/gemstones are in perfect condition you can exchange the product for any other item at 80% of market price. Kindly note that all the original certificates are required at the time of exchange.
  • Exchange policy is not applicable to Solitaires & Solitaire jewelry priced above Rs 10,000,00.
  • We offer a full no questions asked refund within 30 days of placing the order except on customized goods.
  • The return policy is limited to items that have not been tampered with, and returned in their original condition with tags, as described on the website and with the original certification.
  • Please contact us to discuss any issues, as the management has the ability to reject these restrictions on a case to case basis, subject to the discretion of the management.
  • Kindly note that only jewelry priced up to Rs 1,00,000 and solitaires upto Rs 5,00,000 are covered in this policy. No refund will be provided for jewelry over Rs 1,00,000 and Solitaires & Solitaire jewelry over Rs 5,00,000.
  • Refund requests will be solely confirmed after you return the item in its original condition, unworn and with original packaging and certificate.
  • If the purchased jewelry has been altered or modified in any way by the customer, other jeweler or any other third party, lifetime exchange Policy does not apply and the item is non-refundable.
  • Each diamond ring engraved with diamond dropped or lost is not covered by our return policy and does not have a replacement warranty.
  • Our advice to you is to check your item when it arrives and inform us for defects or damages, in such case you can contact us at +91 9820588475 or email us at [email protected]
 
We reserve the right to modify these terms at any time. All these changes gets effective immediately upon posting on the website and it is your responsibility to read the terms and conditions when you use this website to make any purchase or any other personal use.