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RETURN & EXCHANGES

  • We offer lifetime exchange policy on all products. If the product or diamonds/gemstones are in perfect condition you can exchange the product for any other item at 80% of market price. Kindly note that all the original certificates are required at the time of exchange.
  • Exchange policy is not applicable to Solitaires & Solitaire jewelry priced above Rs 10,000,00.
  • We offer a full no questions asked refund within 30 days of placing the order except on customized goods.
  • The return policy is limited to items that have not been tampered with, and returned in their original condition with tags, as described on the website and with the original certification.
  • Please contact us to discuss any issues, as the management has the ability to reject these restrictions on a case to case basis, subject to the discretion of the management.
  • Kindly note that only jewelry priced up to Rs 1,00,000 and solitaires upto Rs 5,00,000 are covered in this policy. No refund will be provided for jewelry over Rs 1,00,000 and Solitaires & Solitaire jewelry over Rs 5,00,000.
  • Refund requests will be solely confirmed after you return the item in its original condition, unworn and with original packaging and certificate.
  • If the purchased jewelry has been altered or modified in any way by the customer, other jeweler or any other third party, lifetime exchange Policy does not apply and the item is non-refundable.
  • Each diamond ring engraved with diamond dropped or lost is not covered by our return policy and does not have a replacement warranty.
  • Our advice to you is to check your item when it arrives and inform us for defects or damages, in such case you can contact us at +91 9820588475 or email us at contact@perrian.com.